Refund policy

Refund Policy

Last Updated: May 25, 2026

Thank you for shopping with Solution Vault. We specialize in kitchen products including kitchen gadgets, organization tools, cleaning accessories, storage solutions, and other home essentials. Your satisfaction is important to us, and we strive to provide a smooth and reliable shopping experience.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To qualify for a return, items must:

  • Be in their original condition
  • Be unused or lightly used
  • Include original packaging whenever possible
  • Include proof of purchase or order confirmation

Eligible Products

Returns may be accepted for most kitchen and home products, including:

  • Kitchen gadgets and tools
  • Kitchen organization products
  • Cleaning accessories
  • Storage containers and organizers
  • Small household accessories

Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned, including:

  • Opened or used personal hygiene items
  • Consumable products
  • Final sale or clearance items
  • Gift cards
  • Customized or personalized items
  • Items damaged through misuse or improper handling

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue so we can review and resolve the matter promptly.

How to Request a Return

To begin a return request, contact us using the information below:

Email: dylanwilt115dropshipping@gmail.com
Phone: 213-315-3445

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos if the item is damaged or defective

If your return is approved, return instructions will be provided.

Return Shipping Costs

We offer free return shipping on eligible returns approved under our 30-day return policy.

If your return request is approved, we will provide instructions for returning the item and, when applicable, a prepaid return shipping label at no additional cost to you.

Items returned without prior authorization may not be eligible for free return shipping.

Please note that free return shipping is available only for approved returns and may not apply to certain international orders where prepaid labels are unavailable.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed back to the original payment method within approximately 5–10 business days. Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us for assistance.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

Policy Abuse & Fraud Prevention

To protect our business and customers, we reserve the right to refuse returns or refunds in cases involving suspected fraud, abuse of the return policy, excessive return activity, or unauthorized chargebacks.

Contact Us

If you have any questions about this Refund Policy, please contact:

Solution Vault
Email: dylanwilt115dropshipping@gmail.com
Phone: 213-315-3445